Believe It Or Not
This is a very short lesson on
trouble shooting your gear before you call for
repairs. Lest you think the following three
examples trivial or obvious, they account for
around 90% of all service calls and are
totally preventable. Just in the last week we
answered three such calls. causing unnecessary
service fees.
1 - Are all of the pieces of the system turned on?
2 - Is everything plugged-in securely?
3 - If something requires a battery (i.e. a
wireless microphone transmitter) is the battery
good and fully charged?
Of the remaining 10% of service calls at least half of those relate to faulty cables. Bonus tip - Keep all of those cables neat, organized and labeled AND don't cheap out when buying cables spending thousands on the gear and pennies on the wire (unless you are a masochist).