'Plain English' Service Policy
Overview - We rely on our gear to work and work well, under the most demanding conditions. We known what it is like to have a piece of equipment not work when needed. Even the best warranty in the world is of no use if your gear stops working during a performance. Our ultimate goal is to do all we can to make sure your equipment works.
Paragraph One - If anything you buy from us breaks down during the first year of ownership, return it to us and we will, at no charge, lend you a unit, if available, from our extensive rental inventories, until we can promptly complete repairs on your equipment.
Paragraph Two - When that warranty expires, return it to us and we will make a rental unit available to you at only half of the normal rental fee.
Special System Installation Provisions
Paragraph Three - Whenever possible Carey Sound, Inc. will make repairs on-site for a period of one (1) year.
Paragraph Four - We will provide one on-site training session to familiarize you with you new equipment.
Paragraph Five - If we designed the installed system we will guarantee that it will perform to original specifications for a period of one (1) year.
We have a continuing commitment to provide you with the highest quality products and services available anywhere. We appreciate your business and look forward to working with you both now and in the future.
Kenneth M. Carey, Pres.
Carey Sound, Inc.